Frequently Asked Questions
Are all hotels displayed in The Hotels Nearby?
Our system has over 700,000 hotels in over 70,000 destinations worldwide. This includes many independent hotels, condo and home rentals and bed & breakfast facilities.
If the local hotel near me is not displayed, what can I do?
Provide their information to us, including the General Manager’s name and number. We will contact them and help them understand how to expand their distribution and be represented in our system, which also gets them distribution globally.
Are the rates competitive?
Yes, The Hotels Nearby is a partner of the Priceline Partner Network, which includes Priceline, Booking.com and Agoda. Priceline (Nasdaq: PCLN) is the largest aggregator of hotel inventory in the world, with over $10b in hotel sales annually (based on 2016 10K).
We are so confident that our rates are competitive, that The Hotels Nearby backs up our promise with a 110% best rate guarantee. If the traveler finds a lower rate on another website for the same room, at the same hotel, on the exact same date range, within 24 hours of making your booking with us, we guarantee you that we’ll match it PLUS pay you 110% of the difference in price.
You will need to document the lower rate with a screen shot and will need to send your request, along with your trip number, name and contact information to firstname.lastname@example.org. We will research your request and respond within 1 business day.
We also have extremely favorable group hotel rates through Groupize and we can do online requests for proposals (RFP) for group sleeping rooms and meeting rooms for up to 10 properties simultaneously.
Can I book a same day reservation?
Same-day reservations are available in most areas, for most of our hotels. You can book a reservation for the same night up until 5am Eastern Time the next day! So you night owls can rest easy knowing that next time you need a hotel room, we’re here for you!
For all hotel reservations, you can book up to 11 months in advance, for a maximum of 21 days.
Please keep a few things in mind when requesting a same-day check-in:
- Availability may be limited
- Some hotels do not allow same-day bookings
- When booking a reservation for immediate check-in after midnight, enter yesterday’s date into the check-in date field
- If you book a one-night reservation after midnight for immediate check-in, you will have to check out at the hotel’s normal checkout time later that same day.
For pre-paid hotel reservations, we will charge your credit card directly. In connection with facilitating your hotel transaction when we charge your card, the charge to your payment method will include a charge for Taxes and Service Fees. This charge includes an estimated or anticipated amount to recover the amount we pay to the hotel in connection with your reservation for taxes owed by the hotel including, without limitation, sales and use tax, occupancy tax, room tax, excise tax, value added tax and/or other similar taxes. In certain locations, the tax amount may also include government imposed service fees or other fees not paid directly to the taxing authorities but required by law to be collected by the hotel. The amount paid to the hotel in connection with your reservation for taxes may vary from the amount we estimate and include in the charge to you. The balance of the charge for Taxes and Service Fees is a fee we retain as part of the compensation for our services and to cover the costs of your reservation, including, for example, customer service costs. The charge for Taxes and Fees varies based on a number of factors including, without limitation, the amount we pay the hotel and the location of the hotel where you will be staying, and may include profit that we retain.
For transactions involving hotels located within certain jurisdictions, the charge to your debit or credit card for Taxes and Service Fees includes a payment of tax that we are required to collect and remit to the jurisdiction for tax owed on amounts we retain as compensation for our services.
Depending on the property, you may also be charged (i) certain mandatory hotel specific service fees, for example, resort fees (which typically apply to resort type destinations and, if applicable, may range from $10 to $40 per day), energy surcharges, newspaper delivery fees, in-room safe fees, tourism fees, or housekeeping fees and/or (ii) certain optional incidental fees, for example, parking charges, minibar charges, phone calls, room service and movie rentals, etc.. These charges, if applicable, will be payable by you to the hotel directly at checkout. When you check in, a credit card or, in the hotel’s discretion, a debit card will be required to secure these charges and fees that you may incur during your stay. Please contact the hotel directly as to whether and which charges or service fees apply.
How old do I have to be to book a hotel room through your website?
You must be at least 21 years old to book a hotel reservation.
How many rooms can I book?
You may reserve up to 9 rooms at a time, provided they all have the same check-in and checkout dates. For a booking of 5-9 rooms a different name for each room is required.
If you want more than 10 rooms, you will be taken to our Group Booking platform and you may request a proposal from up to 10 hotels.
How many guests can I book per room?
All rooms booked are guaranteed for the number of guests indicated in the room rate. Additional guests may incur additional fees payable directly to your confirmed hotel. You may contact your confirmed hotel directly to inquire about extra guests.
Can I add nights or rooms to my existing hotel reservation?
You will need to make another reservation in order to add rooms or nights to your stay. Please note, when you make the new reservation, you may not be given the same room for the additional nights.
Are the reviews legitimate?
We have over 38.5 million verified customer reviews of the properties on our site. You can be assured that they are legitimate, as the only want to enter a property review is after you have checked out. You will receive an email and the link to enter your review, based on your actual experience.
Where do Hotel Star Ratings originate?
The star rating system is provided for your reference. Like other well-known hotel rating systems, we consider a number of factors in evaluating the quality of participating hotels such as: amenities, facilities, reputation, brand, other rating services, customer feedback from guests who have stayed at the hotel, etc., to assign a single star rating.
We screen participating hotels carefully and update our information periodically to ensure the validity of our ratings. Our rating system may sometimes differ from those of other rating systems that you may be familiar with. We do not warrant or guarantee that our star rating system is equal to or consistent with any other star rating system and reserve the right to change a hotel’s rating at any time with or without notice.
What do Star Rating Descriptions mean?
Our hotel star ratings are indicators of the general quality you can expect from your chosen hotel. The descriptions below provide general information, based on the information we use to determine a star rating. Circumstances such as ongoing renovations, overbooking, and specific guest needs can affect the quality of your stay. Be sure to let the hotel know of any special requests or requirements you have at check-in. The features described here are often not available at vacation rentals, condos, inns, bed-and-breakfasts, or other specialty lodging.
1-STAR HOTELS These hotels are national name brand and quality independent hotels that will meet the budget-traveler’s basic needs for comfort & convenience. Restaurants are either on-site or close-by.
2-STAR HOTELS All of our 2 star hotels are name brand and independent hotels which will provide your everyday amenities and services, along with clean and comfortable accommodations. They generally are near major attractions, intersections and casual-dining restaurants. Some may even offer limited hotel-restaurant service.
2.5-STAR HOTELS Our 2 1/2 star hotels are national name brand and quality independent hotels featuring tasteful accommodations, and casual public spaces. While hotel services may be a bit limited, they may feature a restaurant for breakfast or offer a continental buffet, and may offer special amenities for the business traveler by providing a homier feel.
3-STAR HOTELS Our 3-star hotels include some of the most recognizable brand names and quality independent hotels in the industry. Enjoy comfortable rooms and well-decorated public spaces. On-site dining is sometimes offered but may not be available for all three meals, and a fitness room may also be available.
3.5-STAR HOTELS These hotels are some of the most recognizable brand names and quality independent hotels in the industry. Enjoy excellent rooms, well-decorated public spaces with a higher level of customer service.
4-STAR HOTELS The personalized customer service, elegant décor, and amazingly high standards of comfort at these hotels are simply unbeatable.
4.5-STAR HOTELS These hotels are focused on providing impeccable service and the finest amenities. Distinctive touches provided in fashionable surroundings will make your stay unforgettable.
5-STAR HOTELS Our 5-star hotels offer the absolute highest levels of quality, services and amenities. Guest rooms are finely furnished with lovely linens and upscale amenities you may never want to leave. Add to that the personalized guest service, elegant decor and amazingly high standards of comfort, and these hotels are simply unbeatable.
What if I made a mistake booking my reservation?
You may be able to cancel the reservation based on the cancellation policy presented to you at the time of purchase. You can find cancellation policy information in the important information section of your confirmation page.
In your confirmation email you will find a confirmation number. On this site you may retrieve your reservation by entering your email address and the confirmation number.
Please review your reservation information carefully before making your reservation.
How can I check the status of my reservation?
You’ll usually know within seconds if your reservation is confirmed. The confirmation will come from TheHotelsNearby or the name of the private label site where you booked your reservation. However, in some instances, it may take up to 15 minutes for us to book your reservation.
If you have already booked a hotel reservation and need assistance, you can contact our Customer Service at 877-477-7441. If you call this toll free number please have your trip number, phone number and email that you entered while making your reservation available.
What do I need to bring to the hotel for check-in?
Checking in is easy. You will need a government-issued photo ID (like a driver’s license or passport depending on the hotel’s location) and your hotel confirmation number – which is on your itinerary. To print your itinerary, just go to the ‘Check Your Request’ section of our website. The reservation holder must present a valid photo ID and credit card at check-in. The credit card is not only used to guarantee the reservation, it is required for any additional hotel specific service fees or incidental charges or fees that may be charged by the hotel at checkout. These charges may be mandatory (e.g., resort fees) or optional (parking, phone calls or minibar charges) and are not included in your per night price.
If you do not have a credit card some properties may allow you to leave a cash deposit for incidentals. If you plan to leave a cash deposit, please call your confirmed hotel to determine if this is possible and what the amount required is.
What if my flight does not go as scheduled?
If you are going to be later than expected, please contact your hotel directly. You can find your hotel phone number on your Check Your Request Status page. Also, if you will be checking in later than midnight on your confirmed check-in day, please contact your hotel to let them know. Otherwise, they might give your room to someone else!
What if my travel plans change?
You may be able to change or cancel the reservation based on the cancellation policy presented to you at the time of purchase.
You can find your cancellation policy information in the Important Information section of your confirmation page. Unfortunately, once a reservation is booked, we do not have the ability to change or modify it, so cancelling it may be the only option and you will be subject to any cancel penalties that may apply.
Please review all of your reservation details carefully before making your hotel reservation and we highly recommend purchasing travel insurance for your trip.
Are there special rates for children?
We do not offer special rates for children. The rate you pay applies to the total number of guests in your party.
All rooms are guaranteed for the number of guests indicated in the room rate only. If you are planning on bringing the whole family along, you may want to get more than one room. Requests for additional guests or other special needs (including preferences for smoking or non-smoking rooms) should be requested through your confirmed hotel and cannot be guaranteed.
Can I get an accessible room?
Most hotels will be glad to accommodate you if rooms are available. If you have accessability needs (for example only, you need a wheelchair accessible room or require the use of service animal) you must call the hotel after your booking is made and verify that your needs can be met. We cannot accommodate accessability needs in advance of your booking. If the hotel cannot accommodate your disability needs, please call customer service.
Can I purchase a tax-exempt reservation?
We do not provide customers with the option to purchase travel that is tax exempt and our partners cannot deduct the taxes from purchases made through our website. If you need to purchase travel that is tax exempt, we recommend that you visit one of our partners and buy from them directly.
Can I request a smoking or non-smoking room?
If you require a smoking or non-smoking room, you can select a hotel that fits your needs. You should contact your hotel directly after your purchase is confirmed and ask. All special requests, including room-types, are based on availability and honored at the discretion of the hotel.
Can I request a specific bed type?
When you make a reservation, you can select a specific bed type.
All rooms are guaranteed for the number of guests indicated in the room rate. Requests for bed types (King, Queen, 2 Doubles, etc.) or other special needs (including preferences for smoking or non-smoking rooms) should be requested through your confirmed hotel and cannot be guaranteed.
Once your hotel room is reserved, you may contact the hotel to request specific bedding. Special requests are at the discretion of the hotel and subject to availability. Keep in mind that if available, there may be an extra charge payable directly to the hotel. Your confirmed hotels phone number is listed on your itinerary page.
Can I use your website to reserve a hotel room for someone else?
You can purchase a room for someone else as long as you are at least 21 years of age, and the person for whom you book the room for is at least 21 years of age and can present the appropriate identification before check-in.
When submitting the request on our website, enter the names of the travelers where required. Under the billing information, enter the billing details of the person paying for the reservation. Initialing the contract page during the request process indicates that the person purchasing reservations and the traveler(s) agree with all Terms and Conditions.
Can I bring my pet?
You can sort by specific amenities to include pet-friendly hotels. Some pet-friendly hotels may indicate that they allow pets in the hotel description. However, there may be additional restrictions. To best determine if the hotel you are selecting allows pets and what restrictions may apply, you should contact the hotel directly.
Does my hotel rate include breakfast?
With our hotel reservations, you can sort by specific amenities to include breakfast. Please read the descriptions carefully as not all hotels offer free breakfast. If you have any questions about the amenities listed for your particular hotel you can call them directly. The hotel phone number is listed on your confirmation page.
How do I ensure specific Hotel Amenities are available?
You can view the amenities for each specific hotel, and even filter by amenity and star level to further refine your search.
Please check the amenities listed for your hotel before you book a reservation. If you have any questions about the amenities, please contact your hotel. The hotel phone number will be listed on your confirmation page.
If you need a crib or other special bedding for your infant or child, contact the hotel directly and arrange these items. Each hotel has their own policy on limitations, availability, and costs.
Does my hotel rate include parking?
While parking at some hotels is free or included in your nightly room rate, others charge for parking as an incidental – just like phone calls or room service.
Review the Hotel Details information on our website for specific information on parking options the hotel may offer.
Will I be charged for extra bedding?
Any requests for extra bedding are at the discretion of the hotel and may result in an extra charge payable directly to the hotel. You may call your confirmed hotel to inquire about extra bedding availability and cost.
Remember, all rooms are guaranteed for the number of guests indicated in the room rate only. Be sure to check with the hotel if you plan on having more than that number of people stay in your room – the hotel may not allow extra guests due to fire safety laws.
If your hotel does allow extra guests, there may be additional charges. These charges vary and will be payable directly to the hotel – most likely at checkout.
Will there be an additional charge for a courtesy car?
If your hotel does offer a courtesy car or shuttle they may charge an extra fee. For more information, call the hotel directly.
Do I have to pay extra for a cot, rollaway bed or crib?
Once your hotel room is reserved, you may contact the hotel to request a cot, rollaway bed or crib for your room.
Special requests are at the discretion of the hotel. They will be happy to accommodate you if fire-safety laws allow it and the type of extra bedding you need is available. Keep in mind that there may be an extra charge payable directly to the hotel.
Is there a charge if an extra person stays in my room?
All rooms are guaranteed for the number of guests indicated in the room rate only. Be sure to check with the hotel if you plan on having more than that number of people stay in your room -the hotel may not allow extra guests due to fire safety laws.
If your hotel does allow extra guests, there may be additional charges. These charges vary and will be payable directly to the hotel – most likely at checkout.
What if I have problems with my charges?
If you have problems with your charges, please contact us using the form that is on the website on the Contact link. It is best to get the name of whoever you spoke with at the hotel to assist in resolving the issue as quickly and easily as possible. If you have not yet left the hotel, ask the desk clerk to document the problem in their online system.
What if I suspect unauthorized charges on my credit card?
In the unlikely event that an unauthorized use of your credit card occurs, immediately notify your credit card issuer. It is critical that you contact your credit card issuer directly; they will explain the specific steps required to report suspected fraud, which generally include signing an affidavit attesting to the unauthorized charges and/or canceling the credit card in question. Your credit card issuer is also responsible for initiating the process to validate and refund or reverse the unauthorized charges on your credit card.
What taxes and service fees will I pay?
For reservations where we do not charge your credit card, we pass your credit card information along to the hotel in order to secure your reservation. For those reservations, the hotel will charge your card for the room rate and taxes. Some hotels, consisting mostly of hotels outside of the United States, charge a tax inclusive rate that includes your room rate and taxes. If the hotel you select is charging a tax inclusive rate, it will be indicated on your contract page prior to finalizing your reservation.